Your health practitioner uses CUB Line to text and call patients from a dedicated clinic number, so they don't have to use their personal phone. This page explains what that means for you.

What we handle

• Your phone number

• Your name, if your practitioner adds it

• The text messages you and your practitioner send each other

• Basic details of calls, such as time and length. Calls are not recorded.

What it's used for

Only to let you and your practitioner communicate. We never sell your information, use it for advertising, or share it with other practitioners.

Who is responsible for your information

Your practitioner is responsible for your information. CUB is a service they use, and handles your information only on their behalf. To see, correct or delete your messages, contact your practitioner.

Where your information goes

Your messages are stored in Canada. To deliver texts and calls, CUB uses a small number of trusted service providers, some of which are based in the United States. Your information may be processed there while being delivered. The full list is in our Privacy Policy at getcubsuite.com/privacy.

Your choices

• Reply STOP at any time to stop receiving texts from this number.

• You can ask your practitioner to use a different way to contact you.

• Text messages are not end-to-end encrypted by phone carriers. Avoid sending anything you would not want sent by regular text.

Not for emergencies

This number is not monitored around the clock. In an emergency, call 911.

Questions

Contact your practitioner first. For questions about CUB itself, email privacy@getcubsuite.com.