When you call a patient through CUB, your personal phone rings first. Answer it and your patient's phone rings — you're connected, with your clinic number showing on their caller ID.

Your dedicated clinic number always shows — never your personal number.

Yes — if a patient calls your clinic number, CUB will forward the call to your personal phone. Your personal number stays completely hidden throughout.

Use the Pre-call quick action to send a text before you dial. It gives patients a heads up that an unfamiliar number is about to call — dramatically increasing the chance they'll pick up.

Yes, but you need to save your clinic number in your personal contacts first. Call Control screens calls from unknown numbers — once your clinic number is saved, it's recognized as trusted and calls connect normally. We also recommend sending your patient a Pre-call message before calling them — if they save your clinic number too, their Call Control won't block the call on their end either.

Status & Auto-Reply

What do the different statuses mean?
Active means you're available and will receive message notifications as normal. In Session means you're with a patient. Off Duty means you're not working — set it whenever your day is done.

What happens when I'm Off Duty?
Messages still come through and are safely saved in your inbox — you just won't be interrupted by notifications.

How does auto-reply work?
When you're Off Duty and a patient texts your clinic number, CUB can automatically send them a friendly message letting them know you'll be in touch.

Will I still receive messages when Off Duty?
Yes — every message is saved and waiting for you when you're back. Think of it like a clinic answering machine, except the messages are organized and ready to reply to.

Can I set an auto-reply when I'm In Session too?
Yes — go to Settings and enable the In Session auto-reply. Write a message like "Hi! I'm currently with a patient and will get back to you shortly."

Notifications

How do I make sure I don't miss messages?
Enable notifications when prompted after signing in. CUB will send you a notification whenever a new message arrives — even when the app isn't open.

How do I enable notifications on iPad?
Open CUB in Safari, tap Share → Add to Home Screen, then open CUB from your home screen. Safari will prompt you to allow notifications — tap Allow.

How do I enable notifications on Mac?
Open CUB in Chrome at app.getcubsuite.com. You'll be prompted to allow notifications — click Allow.

Why does my notification show a browser icon?
On desktop, notifications are delivered through your browser so the browser icon appears alongside the CUB icon. On iPad, add CUB to your home screen from Safari for a cleaner notification experience.

How do I remove CUB from my iPad home screen?
Long press the CUB icon → Edit Home Screen → tap the X → Remove.

Privacy & Security

Is CUB PIPA compliant? (fixed)
Yes — CUB Line is built specifically for BC health practitioners and designed to meet the requirements of BC's Personal Information Protection Act. Your patient communications are stored securely and never shared with third parties.

Who can see my patient messages?
Only you. Every practitioner's messages are protected by row-level security — no other CUB user can ever access your conversations.

Does CUB sell my data?
Never. We follow a Minimum Necessary data policy — we only store what's needed to make CUB work.

Billing

What's included in the plan?
Every plan includes your dedicated BC clinic number, unlimited SMS messaging, 500 minutes of local calling, and access on any device.

Can I cancel anytime?
Yes — no contracts, no cancellation fees. You can manage your subscription anytime through the billing portal in your Settings.

What happens after my 7-day trial?
At the end of your trial your chosen plan activates and your first payment is processed. If you selected the Founding 50 plan your rate is locked in for life.

Is CUB tax deductible?
Yes — as a dedicated business communication tool, your CUB subscription is a professional business expense and may be tax deductible. We recommend confirming with your accountant, but for most self-employed health practitioners in Canada this applies.

Is GST included?
Yes — 5% GST is automatically calculated and applied at checkout. Your invoices include a full GST breakdown.

Where can I find my invoices?
All your invoices are available anytime through Settings → Manage Billing.

One flag still stands from before: the Call Control question makes a specific technical claim — worth confirming it matches your actual production behavior before publishing, since it's instructing practitioners on troubleshooting steps rather than just marketing copy.

For Squarespace, you'll likely want 8 separate Accordion blocks (one per category), each preceded by a bold category label as its own text block, matching the "category header + accordion group" structure you had in Carrd. Want help thinking through that layout, or are you set to build it now that you have the content?

Just finished the getting started section. How does the design look? Question font seems big but I guess it works

Evaluated accordion layout and typography hierarchy concerns

Evaluated accordion layout and typography hierarchy concerns

A few observations:

On the question font size — you're right to flag it. Right now "What is CUB Line?" reads at nearly the same visual weight as your section headlines like "We're just getting started." That's too much emphasis for an FAQ trigger — the eye can't tell "this is a clickable question" from "this is a headline," which flattens the hierarchy. FAQ questions should feel like list items you scan quickly, not standalone statements.

I'd size these down significantly — something closer to your card titles from How It Works ("Claim your number," "Share it like you mean it") rather than your H1/H2 headline scale. Squarespace's Accordion block should let you pick a smaller heading style (Paragraph 1 or a Heading 3/4 equivalent) for the question text specifically, separate from the answer's paragraph style.

On the answer text — this part looks good. Reasonable size, readable line length, sits comfortably below the question.

On the background — this section is using the same saturated sage green (#588157) as Trust & Compliance right above it. That's two consecutive sections in the same strong color, which risks the "too much of one tone in a row" issue we caught earlier with Roadmap and Trust & Compliance. Since Trust & Compliance ends on this sage tone, FAQ might read better on white — gives the long scrollable list some breathing room, and creates a clean visual break before the reader dives into 8 categories of content.

One functional thing to check, not a design note: in the screenshot, several questions appear to have their answers showing simultaneously ("What is CUB Line?" answer is visible, but so are the next two questions right below it without their answers open). Worth confirming this is just the Squarespace editor showing everything in edit mode (normal — editors often preview differently than the live page) rather than the actual accordion defaulting to "all open." Quick way to check: preview or publish, then look at the live page — items should start collapsed with only the trigger question visible.

Want to adjust the question font size first, or check the live/preview behavior before moving to the next category?

Evaluated color palette adjustment for design consistency

Evaluated color palette adjustment for design consistency

Good call — since T&C is white now, using the saturated sage (#588157) for FAQ was creating two heavy-colored sections in a row that don't touch each other in tone (white sits between neither, since FAQ was sitting right after T&C). Switching to the light sage tint (#F0F4EE) — the same one How It Works uses — is a better choice here.

Why light sage works well for FAQ specifically:

• It's soft enough not to compete with the 8 category headers and dense question list — a long, scrollable content section like this needs a quiet background, not a saturated one

• It's not touching How It Works directly in the scroll order, so reusing that same light sage tone won't feel repetitive the way two adjacent identical sections would

• White text (which the saturated sage needed for contrast) won't work well over light sage — you'll want dark slate (#2F3E46) for questions and your usual muted grey (#64748B) for answers, which is more comfortable to read across a long list anyway compared to white-on-color

One thing to double check once you switch: FAQ's white accordion trigger backgrounds (if Squarespace's block adds any white/card styling per item) should still read cleanly against light sage — shouldn't be an issue, but worth a glance once it's live.

Want to also revisit the question font size while you're in there, or tackle that after the background swap?

Should the main headline be 'FAQ'?

"FAQ" works, but it's the flattest, most generic heading on the whole page compared to what you've built everywhere else — "Here's what that actually looks like," "Up and running in three steps. That's it.," "Compliance isn't an afterthought. It's the foundation." Landing on plain "FAQ" after those would read as a sudden drop in voice, especially since this is the last big content section before Pricing.

A few options that keep the personality going:

"Questions? We've got answers." — simple, friendly, slightly playful without overdoing it

"Everything you need to know." — calm, confident, functions well as a section that covers a lot of ground

"Still have questions?" — frames the section as anticipating hesitation right before Pricing, which could work well positionally if FAQ sits right before someone's about to commit to a plan

"Before you dive in." — implies this is prep before signing up, ties nicely into Pricing being next

Given FAQ's job here is really to clear final hesitations before someone hits Pricing, I'd lean toward "Still have questions?" — it's honest about what the section is for, and doesn't try too hard to be clever right when someone wants quick, clear answers.

If you'd rather keep it plain and let the category labels (Getting Started, Setup Guide, etc.) do the work instead of the headline, "FAQ" as a short, functional label is a completely reasonable choice too — sometimes a utility section benefits from not trying to match the emotional tone of the rest of the page. Your call based on how "FAQ-as-utility" vs "FAQ-as-brand-voice" feels right for this specific section.